All of our cleaning technicians and specialists are certified and bondable. We do a thorough background check to ensure our customers are protected. All customers’ keys are dispatched in the morning upon arrival time at our loading station, at the end of the shift, keys are put back in our lock box for the next schedule. This allows us to be able to enter into your home without being locked out and charging a lock out fee. Some customers work at home or are retired, in that case, it’s fine. Also providing a code to enter in.
Upon arrival time our cleaning technicians will always ring the bell before entering the home. If you are home or your family members, we will be practicing social distancing, stepping back a minimum of 6 ft. Your cleaning technicians will have gloves and face masks on recommended from the health department. Wearing the face covering while working creates increased opportunity to not touch the face while working. We will be cleaning your home following our work order details on the service schedule you have, if you choose to add on our High Touch sanitizing, please advise us as soon as possible. We will be cleaning the house first then sanitizing the high touch areas listed. Gloves will be changed after completing washrooms to avoid cross contamination and we use disposable blue clothes to clean the toilet, washing our hands and putting on new gloves before dusting and completing all dry work. A brief questionnaire will be asked of you and an email will be sent 48 hours prior to your scheduled visit with a summary of the questions.
Upon completion of work, your cleaning technicians will leave any notes if necessary, to communicate with you. Hands will be washed and sanitized and your home will be securely locked. You don’t need to be home, the option is
yours, we make sure your home is secured as if it were one of our own. These questions are for pre-screening prior to entry of your home, to ensure the safety or our customers, cleaning technicians and managers.
- Have you traveled out of the country in the past 14 days?
- Have you or anyone in the house today suffered from cold or flu-like symptoms in the past 14 days?
- Have you or anyone in the home today been exposed to a patient diagnosed with COVID-19?
If you answer yes to any of these questions, our office manager will inform you that your services will be on hold until 14 days have passed. Our cleaning technicians will be asking the questions upon arrival before entering your home.